Refund and Returns Policy

Effective Date: January 13, 2025

At Homeistore, we strive to provide high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a clear and fair return and refund policy. Please read the following guidelines to understand our process.

1. Eligibility for Returns

You may return most items purchased from Homeistore within 14 days from the date you receive your order. To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and unworn.
  • The item must be returned in its original packaging (including tags, boxes, or bags).
  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons, including:

  • Custom or personalized items
  • Items marked as final sale or clearance

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@homeistore.click within 14 days of receiving your order to request a return authorization. Be sure to include your order number and details of the item(s) you wish to return.
  2. Return Instructions: Our customer service team will provide you with a return authorization and the return address.
  3. Ship the Item: Once you have received the return authorization, package the item securely and ship it back to us. You are responsible for the return shipping costs, unless the return is due to a mistake on our part (e.g., damaged or incorrect item).

We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is delivered safely.

4. Refund Process

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to appear in your account.

  • Shipping fees are non-refundable unless the return is due to an error on our part.
  • If your return is not eligible for a refund (e.g., the item is damaged or used), we will notify you and provide options for the returned product.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us at info@homeistore.click. We will guide you through the exchange process. Please note that exchanges are subject to product availability.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at info@homeistore.click with a description and photos of the issue. We will cover the return shipping costs and issue a replacement or refund, depending on your preference and product availability.

7. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, or to initiate a return, please reach out to us at:

We are dedicated to ensuring you are satisfied with your purchase and will work with you to resolve any issues that may arise. Thank you for shopping with Homeistore!